mardi 19 décembre 2017

Snow And Orange France

Snow
We had our annual one day of snow in the village ten days ago, about 15cm of it, much more than usual, and vestiges hung around for some days. The photio shows the scene that I saw from my kitchen when making the first coffee of the day. Higher up there is a lot on the hillsides and mountain top. There is plenty of time for more but I hope we'll avoid the worst of it in the village. There is only one way out of the village without ascending a few hundred metres and that one way is a narrow icy road that sees a snow plough once a day if it is lucky. So travel gets difficult if there is snow at this level.



English Conversation
Steve and I gave our last English conversation class before Christmas on Tuesday; we'll start up again onthefirst Tuesdayin February. Steve brought mince pies that Jo had made, I brought Christmas cards and the class gave Steve and I some bottles of very good wine. So we had a festive ending to the term.

I had thought that probably everybody in the surrounding area who might be interested had heard about the classesand so we wouldn't have anyone new. However, one new person, now a regular, came in September and three new people came in the last few weeks. Whether they will come regularly in thefuture remains to be seen but we have a hard core of eight or nine people who come most weeks. That is enough to make it worthwhile.

I've started putting a circonflex accent on words when I write them on our whiteboard to indicate where the stress is and that seems to work quite well. Everybody understands that there are no written accents in English and I had been struggling to think how I could represent the tonic accent. I don't know why it took me so long but the obvious answer was to show a tonic accent, as in Spanish, even though it is not written in English. I find that the French, particularly those whose English is good, most often make a mistake when the English and French words are the same or very similar, as with «families» for instance or «development». I'll do that all the time next term.

Brexit News
Being completely in favour of the UK staying in the EU I can't quite make up my mind whether the latest Brexit news is good or bad. What it seems to indicate is that Parliament is unwilling to countenance a hard Brexit, which is certinly good news, as is the fact (at the moment) that Perliament will have a say in accepting or rejecting whatever agreement is finally reached. However, chabges are occurring from day to day so I'm still keeping my fingers crossed and hoping. What I understand least is the position of Jeremy Corbyn and the Labour party.

Orange/France Telecom Service(?)
I'm having a problem with my telephone landline. Some three weeks ago I found I had no dial tone when I picked up my phone but my internet connection (via Free) still worked, albeit spasmodically. However I managed to report the fault to Orange France (not to be confused with Orange in the UK). It seems there are two methods to rack progress on a fault. One is via the interent and the other is via a portable phone. Since I didn't then have a portable phone I gave the number of a friend's phone and duly received a message that the fault was on the France Orange network and would be repaired by 18.00 on November the 29th at the latest. Since my landline still wasn't working when the November 30th arrived I tried tracking it on the Orange France website and found that the tracking service wasn't working either. I tried again a week later and the fault tracking service still wasn't working. My landline still isn't working now (December the 18th at the time of writing).

Last week I asked a friend if he would report the fault, which he did. It took him some time though. He said that Orange France have a menu system when you phone them, which is quite usual these days, but that the menu didn't allow for someone other than the landline holder to report a fault. So a landline holder can report a fault by phone only if he has two landlines, one of which is working, or if he has a mobile phone. And friend can report the fault by phone only if he waits until the menu options are exhausted to speak to an Orange France employee; which my friend did. He waited, he said, 20 minutes before he could talk to someone. He was told that there was a fault on the Orange France network and it would be repaired end of day on December the 22nd. I tehn tried tracking the fault on the Orange website and found that this time the fault tracking service was working and that there was a file open on the fault. So I tried to track the file and got a message that there was no file on the fault. I am bemused (to put it mildly). In despair I bought a mobile phone (and, as you might guess, the contract is not with Orange France). What do I do next? Well, obviously I have to wait until December the 22nd to see if my landline is repaired than. I shall also investigate whether there is a means of registering a complaint other than to Orange France and see if I can be compensated for having paid for a month for a landline that I haven't had. I'm not holding my breath but I am monitoring my blood pressure.

I've mentioned my predicament to several French friends and their reactions have been much as they were to my previous problem with Chronopost, the French Post Office parcel service. That is they either said «It's awful» or shrugged their shoulders and said «That's Orange France, what do you expect?». The French are generally a tolerant lot but the extent of their tolerance is beginning to amaze me. I rather think, when (if?) this story is concluded, I shall recount it on Facebook in French as well as English. In fact, I might even do it now. Will Orange France even notice, will itcare? But it's the least I can do.