A Classic
Evening
I invited
Steve and Jo and Claudine and Jacques to eat this evening because of,
rather than in spite of, the fact that they don't know each other.
They should because Claudine and Jacques, who are from St Malo but
have a summer residence here, are both very receptive to English and
hearing English points of view. I hope that the evening may have
made a lasting connection; it went on until after midnight so it may
well have done.
Among the
things we discussed during the evening were the apparent
disappearance of common sense from everyday life (which I've
discussed too often to enlarge upon here) and attitudes towards
Europe. Jacques in particular seemed to feel that the English didn't
appreciate enough the achievements that the EU had made. I think
he's probably right; we don't often say publicly how important it is
that a war between major European states now seems inconceivable nor
how useful are inter-state reciprocity agreements on such matters as
residence, free flow of labour, tax and access to medical facilities.
What seems to separate us, to some extent, is the EU predilection to
legislate everything, down to the shape of a banana or the milk used
to make cheese. The French attitude to this seems roughly to be that
you have to expect this of bureaucrats and you simply ignore it if
you don't like it. The problem in the UK is that we implement the
legislation whatever, which to me seems a problem to a large extent
of our own making. As in my own first love, football, we have to
realise that we don't own the game and have to learn to play it in a
different way.
The
intractable problem here seems to me to be that administrators will
always find something to administer unless you stop them; after all,
that is what they do and what their job security depends on. And
that, irrespective of other effects, is an enormous cost. Telling
them to stop, and create legislation only if absolutely necessary,
threatens their very livelihood. But that is what someone, sometime,
is going to have to do.
Even
within the UK and within UK remits, we badly need some brave
politician to say that new legislation can be created only if it
removes more legislation than it creates. None has yet been able to
do that.
One point
that occurred to me subsequently, regarding the UK, had to do with
ability to negotiate. In public ownership/privatisation discussions
previously with French friends the friends have all insisted that
their bureaucrats, maligned as they often are, are very tough
negotiators when it comes to a deal with a private company. The UK
bureaucrats are clearly not in the same league, as numerous rip-offs
testify. The point occurred to me because Jo's daughter, chasing a
passport application, had been unable to contact the (privatised)
Passport Agency on the advertised number; the number was always
engaged for an unacceptable time. It mirrored my experience in
contacting privatised utilities after my mother's death. So why, as
part of the contract, wasn't there a service agreement that stated,
for instance, that all telephone enquiries had to be responded to by
a person within, say, 30 seconds? As all such service numbers are
only too eager to tell you, calls may be monitored for performance
purposes. To me such a service agreement seems elementary, as it does
that companies running privatised public services are saving
significant costs by choosing to ignore customer service. But maybe
it takes an experienced negotiator to spot that and plug the hole.
Service
Wooden Spoon
I've
already recounted the problems I have had over my mother's death in
dealing with Southern Electricity. To add insult to injury, I today
received a letter from them stating that they would be delighted to
continue their service (?????.....) to me in my new home; in France,
where they don't operate. I think I can safely decline their
generous offer. But I am inclined to wonder what possible imbecile
can be managing Southern Electricity's Customer Services.
Boules
Daniel
persuaded me to enter the boules tournament being played in the
village this afternoon so I duly went along for the 3.30pm start which,
as I had suspected, didn't actually occur until 4.30pm. But I'm glad
I let Daniel persuade me because I played well and ended runner-up
and 20 euros richer. Hardly a king's ransom I have to admit but 20
euros and a light-weight jacket from my last two tournaments is not a
bad return on afternoons spent pleasantly. Last time I won with
Daniel, this time I had to beat him in the final game.